Refund Policy

If something you paid for doesn't work as promised, we will fix it or refund you. This policy is part of our Terms of Service.

• Paid features didn't unlock after a successful payment, and we couldn't fix it promptly.
• A paid feature (AI rewrites, cover letters, the resume builder, or exports) repeatedly failed on our side, and we couldn't fix it promptly.
• You lost access during your paid period, and we couldn't restore it.
• You were charged twice for the same purchase, or charged by mistake.
• You were charged for Pro after you had canceled.

• Changing your mind after using the paid features.
• Not getting interviews or offers. We can't control hiring decisions.
• Disagreeing with a score or suggestion while the service worked as described.
• Unused time left on a Pass, or on the current Pro month after you cancel.

If you are unsure whether your situation qualifies, email us anyway. We review every request.

You can cancel Pro anytime from "Manage subscription" in the app or by emailing us. Canceling stops future charges, and you keep access until the end of the month you already paid for. We don't give partial refunds for the current month unless one of the situations above applies.

Email hello@passmyresume.com from the address you used at checkout. Include the purchase date and a short description of what went wrong. We aim to reply within 2 business days.

Approved refunds go back to your original payment method through Stripe. Your bank usually shows them within 5 to 10 business days. A refund ends access to the paid features for that purchase; on devices already signed in, access lapses within 7 days.

If you dispute a charge with your bank, the process takes weeks and adds fees on both sides. Emailing us is almost always faster, and we will work with you to sort it out.