IT Support Specialist resume keywords
Identity, device and ticketing platforms, plus a CompTIA or vendor certification. These are the terms recruiters search the ATS for, written the way postings write them.
Licenses and certifications
- CompTIA A+
Tools, systems and languages
- Active Directory
- Microsoft 365
- Microsoft Intune
- Jamf Pro
- ServiceNow
- Microsoft Windows
- macOS
Skills and methods
- Troubleshooting
- ITIL
How to use them
- Use the posting's exact wording. If it says a term one way, write it that way at least once.
- Give the platform and the scale: "managed Intune for 1,200 devices"
- Name networking fundamentals you used: DNS, DHCP, VPN, VLANs
- List certifications with their full names
- Only list what is true for you. A keyword you can't back up in an interview costs more than it gains.